There's a parallel here with AI-native tools specifically: founders assume that because the product feels magical to them, users will push through friction to get to the value. But most people won't type a second prompt if the first one didn't obviously work. Curious whether you think there's a customer count or revenue point where switching from guided to self-serve actually makes sense, or is it more about the sharpness of the value prop?
There have never been across-the-board metrics for evaluating businesses; it's too contextual. It's about asking which steps of the manual onboarding can you outsource to tech without compromising on the CX or quality.
I’ve been guilty of this. Building the product feels like work, so it’s very easy to convince yourself you’re making progress when the thing you really need to do is go and sell it.
That framing is cleaner than looking for a threshold, thanks. So the question isn't "when do I switch to self-serve" but "which onboarding step can I automate right now without the CX getting worse" — and you just keep chipping away at the manual parts.
There's a parallel here with AI-native tools specifically: founders assume that because the product feels magical to them, users will push through friction to get to the value. But most people won't type a second prompt if the first one didn't obviously work. Curious whether you think there's a customer count or revenue point where switching from guided to self-serve actually makes sense, or is it more about the sharpness of the value prop?
There have never been across-the-board metrics for evaluating businesses; it's too contextual. It's about asking which steps of the manual onboarding can you outsource to tech without compromising on the CX or quality.
I’ve been guilty of this. Building the product feels like work, so it’s very easy to convince yourself you’re making progress when the thing you really need to do is go and sell it.
Your comfort zone can look very productive 🔗 https://millennialmasters.net/p/work-comfort-zone-not-productive
That framing is cleaner than looking for a threshold, thanks. So the question isn't "when do I switch to self-serve" but "which onboarding step can I automate right now without the CX getting worse" — and you just keep chipping away at the manual parts.